Shipping & Returns Policy
Shipping Information
We offer reliable shipping options to get your order to you quickly and efficiently.
Processing Time: Orders are typically processed and shipped within 1-2 business days (Monday-Friday, excluding holidays) after your order is placed. You'll receive a confirmation email with tracking information once your order has shipped.
Shipping Methods & Estimated Delivery Times:
- Standard Shipping: Estimated delivery within 3-7 business days after shipment.
- Expedited Shipping: Estimated delivery within 2-3 business days after shipment. (Availability and cost may vary.)
Shipping Costs: Shipping costs are calculated at checkout based on your order's weight, dimensions, and your selected shipping method.
Returns & Exchanges Policy
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Window: You may return eligible items within 30 days of the delivery date for a full refund or exchange.
Eligibility for Returns:
- Items must be in new, unused, and resalable condition with all original tags and packaging intact.
- Items that are damaged, used, or altered may not be accepted for return.
- Certain items, such as final sale items, special orders, may not be eligible for return.
How to Initiate a Return:
- Contact Us: To start a return, please contact our store by phone 703-777-4450 or email batterywarehouse@verizon.net within the 30-day return window. Please provide your order number and the reason for your return.
- Return Authorization: Once your return request is approved, you will receive detailed instructions on how to send back your item(s).
- Ship Your Return: Securely package your item(s). You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method as we cannot be responsible for lost return shipments.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that your bank or credit card company may take additional time to post the refund to your account.
Exchanges:
- If you would like to exchange an item, please follow the return process above and place a new order for the desired item. This ensures the quickest delivery of your new item.
- Alternatively, you can indicate that you'd like an exchange when contacting customer service.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately (within 48 hours of delivery) with photos of the issue. We will arrange for a replacement or refund at no additional cost to you.
